Customer Insight That Finds Hidden Demand
Interview in Bahasa Malaysia, Mandarin, and Tamil when relevant. Switching languages turns generic feedback into specific pain points. A Klang Valley distributor found packaging changes only after Mandarin interviews revealed retail shelf constraints that never surfaced in English sessions.
Customer Insight That Finds Hidden Demand
Mine Shopee, Lazada, and TikTok Shop reviews for complaints about delivery time, sizing, and warranty. Tag recurring phrases, then prototype improvements buyers already request. One Sabah seller boosted repeat rates after adjusting bundle sizes flagged by one-star comments on logistics delays.